How we help enable business growth without your IT holding you back

How to ensure your business doesn't become a victim of its own success when it comes to IT. 

In this episode of Techcess, Mark Riddell talks about the growing pains of a business and how to enable business growth without letting IT hold you back.

He discusses the problem of growing the business while still retaining the company's values and customer experience.

Keeping the connection

As the business grows, there is a need to step back and bring in more people to the team, but this can lead to losing the connection with customers.

Mark emphasises the importance of ensuring that customers still feel the same connection with the business.

There's discussion about the importance of empathy in understanding the customer's point of view, especially when it comes to technological problems.

Mark also explains his own personal background experiences and how it's helped him to see things from the customer's perspective.

Watch the trailer for the episode

Challenges faced by businesses with inefficient IT and when to consider outsourcing IT services

Mark discusses how many businesses struggle with managing their IT as they grow, often due to either trying to handle it themselves or working with inadequate IT partners. This can result in a chaotic and disorganized system with files stored in different places.

Excerpt from episode 82 of Techcess

(Download transcript)

"I think it's maybe because although I'm a techie, I do have a hospitality background, too. I work in hotels for a few years, I've worked in retail, as a student have worked in those kinds of environments where I became very, very switched on to customer service and seeing things from the customer's point of view. And I think that's really important. I think the word that you can use to wrap up this is like empathy, being able to understand what it's like, from the customer's point of view, because, especially with technology, when people are frustrated about a technological problem is very easy as a technician to go, well, it's not that big of a problem. Because you understand the problem, you don't see it as a big deal. But to the person that can't print something, or they can't find an email, or they forgotten the password to something to them, it's a huge problem. "

Tech Topics covered in this episode of Techcess:

• The thing m3 Networks themselves had to deal with
• Bedside manner in service
• When companies don't get tech right
• How to choose a proactive IT partner

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The giveaway guide!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

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Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

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Techcess is a podcast from m3 Networks